FREQUENTLY ASKED QEASTIONS

Quality of our service

How does the automatic retractable cat wand work?

The toy mounts securely to a door or flat surface and uses a motorized retractable wand to create unpredictable movements. This keeps kittens and cats engaged, active, and mentally stimulated—just like real prey.

Can I control the toy remotely?

Yes. The device includes remote control functionality, allowing you to start, stop, or adjust play modes without touching the unit. It’s perfect for hands-free play or when you’re busy.

 Is this device safe for both cats and dogs?

Absolutely. The cat wand is designed with pet-safe materials and controlled motion. The ultrasonic barking control for dogs uses a humane, non-harmful ultrasonic sound that does not cause pain—only distraction to reduce excessive barking.

How does the ultrasonic dog barking control work?

When barking is detected, the device emits a high-frequency ultrasonic sound that dogs can hear but humans cannot. This helps interrupt unwanted barking behavior and supports gentle pet training over time.

Is the device rechargeable, and how long does the battery last?

Yes, the unit is fully rechargeable via USB. A full charge typically provides several hours of use, depending on activity and mode, making it convenient and eco-friendly—no constant battery replacements needed.

FREQUENTLY ASKED QEASTIONS

Shipping & Return policy

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 8–15 business days.

Do you ship internationally?

Yes, PetBela™ ships to many countries worldwide. Shipping times and availability may vary depending on your location.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can monitor your delivery.

Can I cancel or change my order?

Orders can be changed or canceled within 12 hours of purchase. After this period, the order may already be in processing or shipped.

What is your refund policy?

We offer refunds for items that arrive damaged, defective, or incorrect. Requests must be made within 30 days of delivery with proof of the issue.

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